FAQ


How soon will I receive my digital download?

Digital downloads are delivered upon order confirmation. If you are paying with a purchase order, be sure to upload the purchase order immediately after placing the order to ensure access to your downloads do not become disabled. You will receive the download order on the confirmation page and will also receive an email confirmation with the license key/s for the number of toolkits ordered.

Multiple Orders: Be sure to assign each license to an individual licensee and send them their license key for their digital download. Do not share license keys. This is an infringement of copyright protection.

 

Are your products aligned with state English Language Proficiency standards?

UCLA CRESST has worked with educators from states across the country to ensure alignment to the ELP assessment systems regardless of which standards and assessments have been adopted in each state. States that have collaborated on product development include: Arizona, Arkansas, California, Florida, Iowa, Louisiana, Massachusetts, Nebraska, New York, Ohio, Oregon, Texas, and West Virginia.

 

How can I receive UCLA CRESST for MLs news in my inbox?

We send a monthly newsletter with news, updates, and resources curated specifically for EL/ML learner educators.

Sign up here to receive it » 

 

Can I purchase digital versions of your products?

New products are currently being developed, and will include new digital downloads. Check back on a regular basis to see when new products have been added.

 

Can I cancel or return my purchase?

We take great pride in the quality of our instructional products and want you to be completely satisfied with your purchase. However, due to the nature of our products, we do not offer returns or exchanges for any reason other than if the product was damaged during shipping. If you receive a product that was damaged during shipping, please contact us within 3 days of receiving your product to request a replacement. To be eligible for a replacement, you must provide photographic evidence of the damage and the packaging. We will review your claim and determine if a replacement will be issued.

 

How do I contact Customer Support if I have a question about products or purchases?

  • For Purchasing, contact shop@nabe.org
  • For Products, contact info.shop@nabe.org