Frequently Asked Questions


MY ORGANIZATION HAS TAX-EXEMPT STATUS. HOW DO I GET THE TAXES TAKEN OFF OF MY ORDER?

  • For the system to recognize your tax-exempt status, it is necessary to first register your tax-exempt account and upload your exemption certificate.
  • Please note that taxes cannot be refunded after your order has been placed.
  • Click here to create your tax-exempt profile.
  • Log in with the tax-exempt profile you created to make your purchase and taxes will no longer be applied.
HOW SOON WILL I RECEIVE MY DIGITAL DOWNLOAD?
  • Digital downloads are delivered upon order confirmation. You will receive the download order on the order confirmation page and will also receive an email confirmation with the license key/s for the number of toolkits ordered.
  • If you order multiple toolkits be sure to assign each license to an individual licensee and send them their license key for their digital download. Do not share license keys. This is an infringement of copyright protection.
  • If you are paying with a purchase order, be sure to upload the purchase order immediately after placing the order to ensure access to your downloads do not become disabled.
I LOVE YOUR PHYSICAL PRODUCTS, CAN I GET A DIGITAL DOWNLOAD OF IT? 
  • New products are currently being developed, and will include new digital downloads. Check back on a regular basis to see when new products have been added. 
ARE YOUR PRODUCTS ALIGNED WITH STATE ELP STANDARDS? 
  • UCLA CRESST worked with educators from states across the country to ensure alignment to the ELP assessment systems regardless of which standards and assessments have been adopted in each state. States that have collaborated on product development include: Arizona, Arkansas, California, Florida, Iowa, Louisiana, Massachusetts, Nebraska, New York, Ohio, Oregon, Texas, Florida, and West Virginia. 

    CAN I CANCEL OR RETURN MY PURCHASE?

    • We take great pride in the quality of our instructional products, and we want you to be completely satisfied with your purchase. However, due to the nature of our products, we do not offer returns or exchanges for any reason other than if the product was damaged during shipping.
    • If you receive a product that was damaged during shipping, please contact us within 3 days of receiving your product to request a replacement. To be eligible for a replacement, you must provide photographic evidence of the damage and the packaging. We will review your claim and determine if a replacement will be issued.

    HOW DO I CONTACT CUSTOMER SUPPORT IF I HAVE ANY ISSUES OR QUESTIONS?